Thursday, August 12, 2010

ISO 9001

ISO 9001:2008 is part of the ISO 9000 family of standards, and is the document that lists the requirements an organization must comply with to become ISO 9001 Registered. ISO 9001 is an internationally recognized Quality Management System.
  • "ISO 9000 Certified" is technically incorrect as ISO 9000 does not have requirements.
  • "ISO 9001 Certified" means an organization has met the requirements in ISO9001. It defines an ISO 9000 Quality Management System (QMS).
  • ISO 9001:2000 was replaced by ISO 9001:2008 in the year 2008. (ISO 9001:2000 is now obsolete) ISO 9001:2008 is focused on meeting customer expectations and delivering customer satisfaction so you must pay attention to the customer.
  • ISO9001 evaluates whether your quality management system is appropriate and effective, while forcing you to identify and implement improvements.
  • Continuous improvement assures your customers benefit by receiving products/services that meet their requirement, and that you deliver consistent performance.
  • Internally, the organization will profit from increased job satisfaction, improved morale, and improved operational results (reduced scrap and increased efficiency).
  • Meeting legal and regulatory requirements benefit the community.
ISO 9001 does NOT define the actual quality of your product or service.  The standard helps you achieve consistent results and continually improve the process.  Thus, if you can make a good product most of the time, this helps you make it all of the time. It's just good business practices

ISO 9000 Standards

ISO 9000 Standards

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated, as the requirements motivate changes over time. Some of the requirements in ISO 9001:2008 (which is one of the standards in the ISO 9000 family) include

  • a set of procedures that cover all key processes in the business;
  • monitoring processes to ensure they are effective;
  • keeping adequate records;
  • checking output for defects, with appropriate and corrective action where necessary;
  • regularly reviewing individual processes and the quality system itself for effectiveness; and
  • facilitating continual improvement
A company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered". Certification to an ISO 9001 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes are being applied.
Although the standards originated in manufacturing, they are now employed across several types of organizations. A "product", in ISO vocabulary, can mean a physical object, services, or software.

The ISO 9000 Family has several standards, and they are the exact same standard across the globe even though they are called by different names. Each member country has their own entity authorized by ISO to manage the standards, but they are all the same exact ISO 9000 documents and set of requirements.
Here is the ISO 9000 Family of Standards. Click each link for more information.


What is the ISO 9000 Series?

It is important to have standard operating procedures in the global market. The ISO 9000 series of documents was created by the International Organization for Standardization (ISO) as international requirements for quality management systems. Now that ISO 9000 is present in more than 80 countries with over one million registrations it is common in the business world.
The ISO 9000 standards are a set of international quality management system standards and guidelines. The term ISO9000 refers to a group of quality management standards which are process standards (not product standards). They were originally introduced as ISO 9000:2000.
ISO 9000 currently includes three quality standards:
  • ISO 9000:2005 Fundamentals and Vocabulary used in the ISO 9000 Standards
  • ISO 9001:2008 (which replaced ISO 9001:2000) contains the actual requirements an
    organization must comply with to become ISO 9001 Registered.
  • ISO 9004:2009 Managing for the sustained success of an organization.
ISO 9001:2008 lists requirements, while ISO 9000:2000 and ISO 9004:2009 are Quality Guidelines. People often say "ISO 9000 certified", but what they mean is they have met the requirements of the ISO 9001 standard. Read more...

The series is not industry specific and is applicable to any manufacturing or service organization. It is managed by Technical Committee (TC) 176, comprised of international members from many industries and backgrounds.


What are the older (obsolete) ISO 9000 Standards?

ISO 9000 (1994) originally had three QMS models depending on the primary function:
  • ISO 9001:1994 Model for quality assurance in design, development, production,
    installation, and servicing was for companies and organizations whose activities included the creation of new products.
  • ISO 9002:1994 Model for quality assurance in production, installation, and servicing had basically the same material as ISO 9001 but without covering the creation of new products.
  • ISO 9003:1994 Model for quality assurance in final inspection and test covered only the final inspection of finished product, with no concern for how the product was produced.
All of these items were combined into ISO 9001:2000, which is now ISO 9001:2008.

What Standards support the ISO 9000 family?

Other standards were created to support the ISO 9000 family, and not all start with ISO 9xxx. Click on the link to buy a copy from Tech Street - the authorized reseller of ISO Standards:
  • ISO 10001 (2007) Quality Management - Customer Satisfaction -- Guidelines for Codes of
    Conduct for Organizations
  • ISO 10002 (2004) Quality Management - Customer Satisfaction - Guidelines for Complaints
    Handling in Organizations
  • ISO 10003 (2007) Quality Management - Customer Satisfaction - Guidelines for Dispute
    Resolution External to Organizations
  • ISO 10004 (2010) Processes to monitor/measure customer satisfaction.
  • ISO 10005 (2005) Guidelines for the development, review, acceptance, application and
    revision of quality plans.
  • ISO 10006 (2003) Guidance on the application of quality management in projects.
  • ISO 10007 (2003) Quality management systems - Guidelines for configuration management
  • ISO 10013 (2001) Guidelines for Quality Management System Documentation
  • ISO 10014 (2006) Guidelines for Realizing Financial and Economic benefits
  • ISO 10015 (1999) Quality Management - Guidelines for Training
  • ISO 10019 (2005) Selection of Quality Management Consultants and Use of their Services
  • ISO 10017 (2003) Guidance on Statistical Techniques for ISO 9001
  • ISO 15161 (2001) Guidelines on the Application of ISO 9001 for the Food & Drink Industry
  • ISO 16106 (2006) Packaging - Applying 9001 to Transport Packages for Dangerous Goods
  • ISO 15489-1 (2001) Information & Documentation-Records Management -Part 1: General
  • ISO 15489-2 (2001) Information & Documentation-Records Management -Part 2: Guidelines
  • ISO 19011 (2002) Guidelines for quality and/or environmental mgmt systems auditing
  • ISO 90003 (2004) Software Engineering - Application of ISO 9001 to Computer Software
  • Etc.
resources: the9000store.com 
Contents from wikipedia

Wednesday, August 11, 2010

What is ISO?

International Organization for Standardization

From Wikipedia, the free encyclopedia

Formation23 February 1947
TypeNGO
Purpose/focusInternational standardization
HeadquartersGeneva, Switzerland
Membership165 members
Official languagesEnglish, French and Russian
Websitehttp://www.iso.org/
The International Organization for Standardization (French: Organisation internationale de normalisation, Russian: Международная организация по стандартизации, tr. Mezhdunarodnaya organizaciya po standartizacii [citation needed]), widely known as ISO, is an international-standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promulgates worldwide proprietary industrial and commercial standards. It has its headquarters in Geneva, Switzerland.[1] While ISO defines itself as a non-governmental organization, its ability to set standards that often become law, either through treaties or national standards, makes it more powerful than most non-governmental organizations.[citation needed] In practice, ISO acts as a consortium with strong links to governments.[citation needed]

Name and abbreviation
The organization's logos in two of its official languages, English and French, include the word ISO (pronounced /ˈaɪsoʊ/), and it is usually referred to by this short-form name. ISO is not an acronym or initialism for the organization's full name in either official language. Rather, the organization adopted ISO based on the Greek word isos (ἴσος), meaning equal. Recognizing that the organization’s initials would be different in different languages, the organization's founders chose ISO as the universal short form of its name. This, in itself, reflects the aim of the organization: to equalize and standardize across cultures.[2][3]

History

Standards are important in international trade because incongruent standards can be barriers to trade, giving some organizations advantages in certain areas of the world. Standards provide clear identifiable references that are recognized internationally and encourage fair competition in free-market economies. Standards facilitate trade through enhanced product quality and reliability, greater interoperability and compatibility, greater ease of maintenance and reduced costs. ISO covers a wide variety of standards with the exception of electrical and electronic engineering standards covered by the International Electrotechnical Commission (IEC), telecommunication standards covered by the International Telegraph Union (ITU) and information technology covered by JTC 1 (a joint committee between ISO and IEC). [4]
The organization which today is known as ISO began in 1926 as the International Federation of the National Standardizing Associations (ISA). This organization focused heavily on mechanical engineering. It was disbanded in 1942 during the second World War but was re-organized under the current name, ISO, in 1946.
Even the name of the organization is standardized. The name, "ISO" is not an acronym but was derived from the Greek word "isos" meaning "equal". (The relation to standards is that if two objects meet the same standard, they should be equal.) This name eliminates any confusion that could result from the translation of "International Organization For Standardization" into different languages which would lead to different acronyms.
ISO is a voluntary organization whose members are recognized standard authorities, each one representing one country. The bulk of the work of ISO is done by the 2700 technical committees, subcommittees and working groups. Each committee and subcommittee is headed by a Secretariat from one of the member organizations. The American National Standards Institute (ANSI) is the United States representative to ISO. The ANSI ASC Z-1/ASQ Standards Group coordinates the United States representation in the ISO Technical Committees 176 and 207 which are concerned with the ISO 9000 and ISO 14000 standards respectively.

International Standards and other publications

ISO's main products are the International Standards. ISO also publishes Technical Reports, Technical Specifications, Publicly Available Specifications, Technical Corrigenda, and Guides.[5][6]
International Standards are identified in the format ISO[/IEC][/ASTM] [IS] nnnnn[:yyyy] Title, where nnnnn is the number of the standard, yyyy is the year published, and Title describes the subject. IEC for International Electrotechnical Commission is included if the standard results from the work of ISO/IEC JTC1 (the ISO/IEC Joint Technical Committee). ASTM (American Society for Testing and Materials) is used for standards developed in cooperation with ASTM International. The date and IS are not used for an incomplete or unpublished standard, and may under some circumstances be left off the title of a published work.
Technical Reports are issued when "a technical committee or subcommittee has collected data of a different kind from that which is normally published as an International Standard".[5] such as references and explanations. The naming conventions for these are the same as for standards, except TR prepended instead of IS in the report's name. Examples:
  • ISO/IEC TR 17799:2000 Code of Practice for Information Security Management
  • ISO/TR 19033:2000 Technical product documentation — Metadata for construction documentation
Technical Specifications can be produced when "the subject in question is still under development or where for any other reason there is the future but not immediate possibility of an agreement to publish an International Standard". Publicly Available Specifications may be "an intermediate specification, published prior to the development of a full International Standard, or, in IEC may be a 'dual logo' publication published in collaboration with an external organization".[5] Both are named by convention similar to Technical Reports, for example:
  • ISO/TS 16952-1:2006 Technical product documentation — Reference designation system — Part 1: General application rules
  • ISO/PAS 11154:2006 Road vehicles — Roof load carriers
ISO sometimes issues a Technical Corrigendum. These are amendments to existing standards because of minor technical flaws, usability improvements, or to extend applicability in a limited way. Generally, these are issued with the expectation that the affected standard will be updated or withdrawn at its next scheduled review.[5]
ISO Guides are meta-standards covering "matters related to international standardization".[5] They are named in the format "ISO[/IEC] Guide N:yyyy: Title", for example:
  • ISO/IEC Guide 2:2004 Standardization and related activities — General vocabulary
  • ISO/IEC Guide 65:1996 General requirements for bodies operating product certification

Standardization process

A standard published by ISO/IEC is the last stage of a long process that commonly starts with the proposal of new work within a committee. Here are some abbreviations used for marking a standard with its status:
  • PWI - Preliminary Work Item
  • NP or NWIP - New Proposal / New Work Item Proposal (e.g. ISO/IEC NP 23007)
  • AWI - Approved new Work Item (e.g. ISO/IEC AWI 15444-14)
  • WD - Working Draft (e.g. ISO/IEC WD 27032)
  • CD - Committee Draft (e.g. ISO/IEC CD 23000-5)
  • FCD - Final Committee Draft (e.g. ISO/IEC FCD 23000-12)
  • DIS - Draft International Standard (e.g. ISO/IEC DIS 14297)
  • FDIS - Final Draft International Standard (e.g. ISO/IEC FDIS 27003)
  • PRF - Proof of a new International Standard (e.g. ISO/IEC PRF 18018)
  • IS - International Standard (e.g. ISO/IEC 13818-1:2007)
Abbreviations used for amendments :
  • NP Amd - New Proposal Amendment (e.g. ISO/IEC 15444-2:2004/NP Amd 3)
  • AWI Amd - Approved new Work Item Amendment (e.g. ISO/IEC 14492:2001/AWI Amd 4)
  • WD Amd - Working Draft Amendment (e.g. ISO 11092:1993/WD Amd 1)
  • CD Amd / PDAmd - Committee Draft Amendment / Proposed Draft Amendment (e.g. ISO/IEC 13818-1:2007/CD Amd 6)
  • FPDAmd / DAM (DAmd) - Final Proposed Draft Amendment / Draft Amendment (e.g. ISO/IEC 14496-14:2003/FPDAmd 1)
  • FDAM (FDAmd) - Final Draft Amendment (e.g. ISO/IEC 13818-1:2007/FDAmd 4)
  • PRF Amd - (e.g. ISO 12639:2004/PRF Amd 1)
  • Amd - Amendment (e.g. ISO/IEC 13818-1:2007/Amd 1:2007
Other abbreviations :
  • TR - Technical Report (e.g. ISO/IEC TR 19791:2006)
  • DTR - Draft Technical Report (e.g. ISO/IEC DTR 19791)
  • TS - Technical Specification (e.g. ISO/TS 16949:2009)
  • DTS - Draft Technical Specification (e.g. ISO/DTS 11602-1)
  • PAS - Publicly Available Specification
  • TTA - Technology Trends Assessment (e.g. ISO/TTA 1:1994)
  • IWA - International Workshop Agreement (e.g. IWA 1:2005)
  • Cor - Technical Corrigendum (e.g. ISO/IEC 13818-1:2007/Cor 1:2008)
  • Guide - a guidance to technical committees for the preparation of standards
International Standards are developed by ISO technical committees (TC) and subcommittees (SC) by a process with six steps:[9][16]
  • Stage 1: Proposal stage
  • Stage 2: Preparatory stage
  • Stage 3: Committee stage
  • Stage 4: Enquiry stage
  • Stage 5: Approval stage
  • Stage 6: Publication stage
The TC/SC may set up working groups (WG) of experts for the preparation of a Working Drafts. Subcommittees may have several working groups, which can have several Sub Groups (SG).
 



















Stages in the development process of an ISO standard[8][9][10][13][16][14]
Stage code↓Stage↓Associated document name↓Abbreviations↓Description↓
00Preliminary stagePreliminary work itemPWI
10Proposal stageNew work item proposalNP or NWIP, NP Amd/TR/TS/IWA
20Preparatory stageWorking draft(s)AWI, AWI Amd/TR/TS, WD, WD Amd/TR/TS
30Committee stageCommittee draft(s)CD, CD Amd/Cor/TR/TS, PDAmd (PDAM), PDTR, PDTS
40Enquiry stageEnquiry draftDIS, FCD, FPDAmd, DAmd (DAM), FPDISP, DTR, DTS(CDV in IEC)
50Approval stagefinal draft International StandardFDIS, FDAmd (FDAM), PRF, PRF Amd/TTA/TR/TS/Suppl, FDTR
60Publication stageInternational StandardISO TR, TS, IWA, Amd, Cor
90Review stage
ISO TR, TS, IWA, Amd, Cor
95Withdrawal stage



























It is possible to omit certain stages, if there is a document with a certain degree of maturity at the start of a standardization project - for example a standard developed by another organization. ISO/IEC Directives allow also the so-called "Fast-track procedure". In this procedure a document is submitted directly for approval as a draft International Standard (DIS) to the ISO member bodies or as a final draft International Standard (FDIS) if the document was developed by an international standardizing body recognized by the ISO Council.[9]
The first step - a proposal of work (New Proposal) is approved at the relevant subcommittee or technical committee (e.g. SC29 and JTC1 respectively in the case of Moving Picture Experts Group - ISO/IEC JTC1/SC29/WG11). A working group (WG) of experts is set up by the TC/SC for the preparation of a Working Draft. When the scope of a new work is sufficiently clarified, some of the working groups (e.g. MPEG) usually make open request for proposals - known as "Call for proposals". The first document that is produced for example for audio and video coding standards is called a Verification Model (VM) (previously also called a Simulation and Test Model). When a sufficient confidence in the stability of the standard under development is reached, a Working Draft (WD) is produced. This is in the form of a standard but is kept internal to working group for revision. When a Working Draft is sufficiently solid and the working group is satisfied that it has developed the best technical solution to the problem being addressed, it becomes Committee Draft (CD). If it is required, it is then sent to the P-members of the TC/SC (National Bodies) for ballot.
The CD becomes Final Committee Draft (FCD) if the number of positive votes is above the quorum. Successive committee drafts may be considered until consensus is reached on the technical content. When it is reached, the text is finalized for submission as a draft International Standard (DIS). The text is then submitted to National Bodies for voting and comment within a period of five months. It is approved for submission as a final draft International Standard (FDIS) if a two-thirds majority of the P-members of the TC/SC are in favour and not more than one-quarter of the total number of votes cast are negative. ISO will then hold a ballot with National Bodies where no technical changes are allowed (yes/no ballot), within a period of two months. It is approved as an International Standard (IS) if a two-thirds majority of the P-members of the TC/SC is in favour and not more than one-quarter of the total number of votes cast are negative. After approval, only minor editorial changes are introduced into the final text. The final text is sent to the ISO Central Secretariat which publishes it as the International Standard.[7][9]

ISO document copyright

ISO documents are copyrighted and ISO charges for copies of most. ISO does not, however, charge for most draft copies of documents in electronic format. Although useful, care must be taken using these drafts as there is the possibility of substantial change before it becomes finalized as a standard. Some standards by ISO and its official U.S. representative (and the International Electrotechnical Commission's via the U.S. National Committee) are made freely available.[18][19]

 Members


A map of standards bodies who are ISO members
Key:
     members      correspondent members      subscriber members      other places with an ISO 3166-1 code who aren't members of ISO
ISO has 163 national members,[20] out of the 203 total countries in the world.
ISO has three membership categories:
  • Member bodies are national bodies that are considered to be the most representative standards body in each country. These are the only members of ISO that have voting rights.
  • Correspondent members are countries that do not have their own standards organization. These members are informed about ISO's work, but do not participate in standards promulgation.
  • Subscriber members are countries with small economies. They pay reduced membership fees, but can follow the development of standards.
Participating members are called "P" members as opposed to observing members which are called "O" members.

Products named after ISO

The fact that many of the ISO-created standards are ubiquitous has led, on occasion, to common use of "ISO" to describe the actual product that conforms to a standard. Some examples of this are:
  • CD images end in the file extension "ISO" to signify that they are using the ISO 9660 standard filesystem as opposed to another file system - hence CD images are commonly referred to as "ISOs". Virtually all computers with CD-ROM drives can read CDs that use this standard. Some DVD-ROMs also use ISO 9660 filesystems.
  • Photographic film's sensitivity to light, its "film speed," is described by ISO 5800:1987. Hence, the film's speed is often referred to as its "ISO number."

ISO/IEC Joint Technical Committee 1

To deal with the consequences of substantial overlap in areas of standardization and work related to information technology, ISO and IEC formed a Joint Technical Committee known as the ISO/IEC JTC1. It was the first such joint committee. The second joint committee was created in 2009 - Joint Project Committee - Energy efficiency and renewable energy sources - Common terminology (ISO/IEC/JTC 2).[21]

IWA document

Like ISO/TS, International Workshop Agreement (IWA) is another armoury of ISO for providing rapid response to requirements for standardization in areas where the technical structures and expertise are not currently in place [citation needed]. The utility harmonizes technical urgency industrial wide.

Criticism

With the exception of a small number of isolated standards,[22] ISO standards are normally not available free of charge, but for a purchase fee,[23] which has been seen by some as too expensive for small Open source projects.[24]
The ISO/IEC JTC1 fast-track procedures ("Fast-track" as used by OOXML and "PAS" as used by OpenDocument) have garnered criticism in relation to the standardization of Office Open XML (ISO/IEC 29500). Martin Bryan, outgoing Convenor of ISO/IEC JTC1/SC34 WG1, is quoted as saying:
I would recommend my successor that it is perhaps time to pass WG1’s outstanding standards over to OASIS, where they can get approval in less than a year and then do a PAS submission to ISO, which will get a lot more attention and be approved much faster than standards currently can be within WG1.
The disparity of rules for PAS, Fast-Track and ISO committee generated standards is fast making ISO a laughing stock in IT circles. The days of open standards development are fast disappearing. Instead we are getting 'standardization by corporation'.[25]
Computer security entrepreneur and Ubuntu investor, Mark Shuttleworth, commented on the Standardization of Office Open XML process by saying
I think it de-values the confidence people have in the standards setting process,
and Shuttleworth alleged that ISO did not carry out its responsibility. He also noted that Microsoft had intensely lobbied many countries that traditionally had not participated in ISO and stacked technical committees with Microsoft employees, solution providers and resellers sympathetic to Office Open XML.
When you have a process built on trust and when that trust is abused, ISO should halt the process ... ISO is an engineering old boys club and these things are boring so you have to have a lot of passion … then suddenly you have an investment of a lot of money and lobbying and you get artificial results. The process is not set up to deal with intensive corporate lobbying and so you end up with something being a standard that is not clear.[26]

See also

References

  1. ^ "Discover ISO – Meet ISO"

    . ISO. © 2007. http://www.iso.org/iso/about/discover-iso_meet-iso.htm
    . Retrieved 7 September 2007. 
  2. ^ "ISO's name"

    . ISO. 2007. http://www.iso.org/iso/en/networking/pr/isoname/isoname.html
    . Retrieved 7 September 2007. 
  3. ^ "Discover ISO – ISO's name"

    . ISO. 2007. http://www.iso.org/iso/about/discover-iso_meet-iso/discover-iso_isos-name.htm
    . Retrieved 7 September 2007. 
  4. ^ [1]

    A Brief History of ISO
  5. ^ a b c d e The ISO directives are published in two distinct parts:
    * "ISO Directives, Part 2: Rules for the structure and drafting of International Standards. 5th Edition"

    (pdf). ISO/IEC. 2004. https://docs.google.com/viewer?url=http://www.iec.ch/tiss/iec/Directives-Part2-Ed5.pdf&embedded=true
    . Retrieved 7 September 2007. 
  6. ^ ISO. "ISO/IEC Directives and ISO supplement"

    . http://www.iso.org/directives
    . Retrieved 1 January 2010. 
  7. ^ a b c "About MPEG"

    . chiariglione.org. http://mpeg.chiariglione.org/about_mpeg.htm
    . Retrieved 13 December 2009. 
  8. ^ a b c ISO. "International harmonized stage codes"

    . http://www.iso.org/iso/standards_development/processes_and_procedures/stages_description/stages_table.htm#s90
    . Retrieved 31 December 2009. 
  9. ^ a b c d e f ISO. "Stages of the development of International Standards"

    . http://www.iso.org/iso/standards_development/processes_and_procedures/stages_description.htm
    . Retrieved 31 December 2009. 
  10. ^ a b c "The ISO27k FAQ - ISO/IEC acronyms and committees"

    . IsecT Ltd.. http://www.iso27001security.com/html/faq.html#Acronyms
    . Retrieved 31 December 2009. 
  11. ^ a b c ISO (2007). "ISO/IEC Directives Supplement — Procedures specific to ISO"

    (PDF). https://docs.google.com/viewer?url=http://www.astm.org/COMMIT/1st_Supplement.pdf&embedded=true
    . Retrieved 31 December 2009. 
  12. ^ a b c ISO (2007). "List of abbreviations used throughout ISO Online"

    . http://www.iso.org/iso/support/faqs/faqs_list_abbreviations.htm
    . Retrieved 31 December 2009. 
  13. ^ a b c "US TAG COMMITTEE HANDBOOK"

    (DOC). 2008-03. https://docs.google.com/viewer?url=http://www.sae.org/exdomains/standardsdev/global_resources/US%2520TAG%2520Committe%2520Handbook%25206March2008.doc&embedded=true
    . Retrieved 1 January 2010. 
  14. ^ a b c ISO/IEC JTC1 (2 November 2009), Letter Ballot on the JTC 1 Standing Document on Technical Specifications and Technical Reports

    , https://docs.google.com/viewer?url=http://isotc.iso.org/livelink/livelink/JTC001-N-9876.pdf?func=doc.Fetch&nodeId=8498789&docTitle=JTC001-N-9876&embedded=true
    , retrieved 1 January 2010 
  15. ^ ISO. "ISO deliverables"

    . http://www.iso.org/iso/standards_development/processes_and_procedures/deliverables.htm
    . Retrieved 9 April 2010. 
  16. ^ a b ISO (2008) (PDF), ISO/IEC Directives, Part 1 - Procedures for the technical work, Sixth edition, 2008

    , https://docs.google.com/viewer?url=http://www.iec.ch/tiss/iec/Directives-Part1-Ed6.pdf&embedded=true
    , retrieved 1 January 2010 
  17. ^ ISO, IEC (5 November 2009). "ISO/IEC JTC 1/SC 29, SC 29/WG 11 Structure (ISO/IEC JTC 1/SC 29/WG 11 - Coding of Moving Pictures and Audio)"

    . http://www.itscj.ipsj.or.jp/sc29/29w12911.htm
    . Retrieved 7 November 2009. 
  18. ^ "Freely Available ISO Standards"

    . ISO. Last updated 2007-08-08. http://isotc.iso.org/livelink/livelink/fetch/2000/2489/Ittf_Home/PubliclyAvailableStandards.htm
    . Retrieved 7 September 2007. 
  19. ^ "Free ANSI Standards"

    . http://webstore.ansi.org/ansidocstore/free_standards.asp
    . Retrieved 19 June 2007. 
  20. ^ "General information on ISO"

    . ISO. © 2009. http://www.iso.org/iso/support/faqs/faqs_general_information_on_iso.htm
    . Retrieved 29 January 2009. 
  21. ^ "ISO/IEC/JTC 2 - Joint Project Committee - Energy efficiency and renewable energy sources - Common terminology"

    . http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=585141
    . Retrieved 1 January 2010. 
  22. ^ "Freely Available Standards"

    . ISO. http://standards.iso.org/ittf/PubliclyAvailableStandards/index.html
    . Retrieved 26 April 2008. 
  23. ^ "Shopping FAQs"

    . ISO. http://www.iso.org/iso/store/shopping_faqs.htm
    . Retrieved 26 April 2008. 
  24. ^ Jelliffe, Rick (1 August 2007). "Where to get ISO Standards on the Internet free"

    . oreillynet.com. http://www.oreillynet.com/xml/blog/2007/08/where_to_get_iso_standards_on.html
    . Retrieved 26 April 2008. "The lack of free online availability has effectively made ISO standard irrelevant to the (home/hacker section of the) Open Source community" 
  25. ^ "Report on WG1 activity for December 2007 Meeting of ISO/IEC JTC1/SC34/WG1 in Kyoto"

    . iso/jtc1 sc34. 29 November 2007. http://www.jtc1sc34.org/repository/0940.htm
    . 
  26. ^ "Ubuntu’s Shuttleworth blames ISO for OOXML’s win"

    . ZDNet.com. 1 April 2008. http://blogs.zdnet.com/open-source/?p=2222
    . 

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